Fees and Services

We charge a fee for our services. Our fees are quoted in Australian Dollars. We’ll notify you of changes to our fees by posting the changes on the site. Our fees are non-refundable after the feature is supplied, and you are responsible for paying them when they are due. If you don’t, we may limit your ability to use the Services. If your payment method fails or your account is past due, we may collect fees owed using collection mechanisms, including third party debt collection services. Australian taxes associated with our Services will be collected where applicable.  You agree to provide accurate information necessary for Wrk Market to comply with our obligations under applicable law.  You are solely responsible for collecting and remitting any applicable taxes resulting from the sale of your items or services listed on Wrk Market.

Fees and Services

We charge a fee for our services. Our fees are quoted in Australian Dollars. We’ll notify you of changes to our fees by posting the changes on the site. Our fees are non-refundable after the feature is supplied, and you are responsible for paying them when they are due. If you don’t, we may limit your ability to use the Services. If your payment method fails or your account is past due, we may collect fees owed using collection mechanisms, including third party debt collection services. Australian taxes associated with our Services will be collected where applicable.  You agree to provide accurate information necessary for Wrk Market to comply with our obligations under applicable law.  You are solely responsible for collecting and remitting any applicable taxes resulting from the sale of your items or services listed on Wrk Market.

Fee Avoidance

Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by Wrk Market. This includes, for example, encouraging buyers to purchase an item in your Wrk Market shop through another venue. A transaction initiated on Wrk Market may not be completed off of Wrk Market. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item’s price after a sale for the purpose of avoiding Wrk Market transaction fees, misrepresent the item’s location, or use another user’s account without permission.

Taxes

Sellers are responsible for collecting and paying any taxes associated with using and making sales through Wrk Market’s services. 

Shipping

Sellers are responsible for packaging and dispatching their sold items to buyers. If you’re using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders. 
By selling on Wrk Market you agree to: 
Provide an accurate “dispatches from” address. Specify your postage costs and processing times in your listings. Dispatch items promptly after they are sold. Prompt delivery means that you dispatch each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent. Comply with all local and international delivery and customs regulations. Charge an appropriate amount for postage. In the unlikely event an order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item actually was dispatched and that it was sent to the address provided by the buyer on Wrk Market. If a buyer does not receive their order, they may have a claim against you.

Australia Post Labels

By using Australia postage labels, you agree to comply with the applicable Australia Post’s Terms & Conditions.

Sellers may request a refund for Australia Post postage labels within 14 days of creating a label, as long as the label has not been used to dispatch a package. Australia Post reviews refund requests, and Etsy will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Australia Post postage label, please take a look at this Help article. For more information on how to file a claim for a lost or damaged package with Australia Post, please take a look at this Help article.

Australia Post Insurance

You may purchase parcel insurance from Australia Post for packages that are dispatched using Australia Post postage labels. Insurance claims for packages sent using Australia Post labels are handled exclusively by Australia Post. If you purchased parcel compensation from Australia Post and need to file a claim with Australia Post.

Cancellation

Sometimes a member may need to cancel a transaction. Only a seller can cancel an Wrk Market order; if you’re a buyer who would like to request a cancellation, please contact the seller directly through Messages.
A seller may cancel a transaction under the following circumstances:
  • The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or cancelled payment.)
  • Both the buyer and seller agree to cancel the transaction before dispatch, and the seller has issued the buyer a full refund.
  • The seller has decided to refuse service to the buyer, and if the buyer has already paid, the seller has issued a full refund, including postage.
  • The buyer did not receive the item(s) ordered, even though the seller has provided proof of dispatch, and the seller has issued a refund for the item. (Refunding postage is optional).
  • The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and issued a refund to the buyer for the item.
All cancellations must follow these policies:
  • The order meets one of the above criteria.
  • The buyer has not yet received their item. (Received orders don’t qualify for cancellation.)
  • The seller refunds the buyer in full, except as described above.

Refunds/Exchange

For refunds or to exchange an item/s the buyer must contact the seller. Wrk Market does not offer refunds or exchanges but may assist a buyer in contacting the seller to arrange such. Wrk Market does not accept any liability in respect of refunds and exchanges.